AXO GAMES Staff Discord
Legal information

Privacy Policy

How AXO Games handles personal data on the website, server and community channels.

Last updated: 9 November 2026

1. Controller

The AXO GAMES Administration Team, represented by project management (Michael Angelo), is responsible for personal-data processing carried out for the operation of AXO GAMES. Location: 6284 Ramsau im Zillertal, Austria.

Privacy contact: businessdevaxo@gmail.com.

2. Personal data we process

  • Website technical logs: IP address, request time, browser or device information, requested URL and technical/error data generated by the website hosting, delivery or security providers.
  • Minecraft server data: player UUIDs, usernames, connection timestamps, in-game chat, gameplay information relating to AXO Skygen, and moderation or ban histories needed to operate and protect the server.
  • Discord data: Discord user IDs, usernames and messages that you submit in public community channels or private support tickets.
  • Purchase and fulfilment data: transaction references, purchased packages, Minecraft usernames and delivery status supplied by the checkout provider where needed to deliver purchases, investigate problems and prevent fraud. AXO GAMES does not receive or store full payment-card or bank-account details through this process.
  • Support correspondence: information and attachments that you voluntarily provide when contacting the administration team.
  • Feedback form: the category, rating and message you submit, plus a name, gamertag or Discord username if you choose to add them. To stop spam, a one-way hash of your IP address is kept for 10 minutes and then deleted automatically. Feedback is stored with Cloudflare, can only be read by the AXO GAMES staff team and may be forwarded to a private staff channel on Discord. Legal basis: legitimate interest in improving our services (Art. 6(1)(f) GDPR).
  • Staff login: staff members log in to the staff area with their email address through Cloudflare Access, which sends a one-time code. This only applies to the AXO GAMES team, not to visitors.

3. Purposes and legal bases

  • Contract performance (Art. 6(1)(b) GDPR): providing requested server and community services, handling support requests and delivering purchased digital benefits where AXO GAMES is responsible for fulfilment.
  • Legitimate interests (Art. 6(1)(f) GDPR): protecting the website, server and community; detecting cheating, fraud, abuse and cyberattacks; enforcing published rules; maintaining service security; and resolving disputes. We balance these interests against the rights and freedoms of affected individuals.
  • Legal obligations (Art. 6(1)(c) GDPR): retaining or disclosing information where applicable law requires it.
  • Consent (Art. 6(1)(a) GDPR): used only where we request consent for a specific processing activity. Joining a public Discord server or sending a support message does not, by itself, mean that all processing is based on consent.

4. Service providers and recipients

  • Tebex Limited: checkout and payment-related services. The exact role of Tebex (including whether it acts as Merchant of Record) is determined by the checkout disclosure and the applicable agreement. AXO GAMES receives only the order information needed for fulfilment and support.
  • Discord Inc.: community channels and support-ticket communications.
  • Purpify.host: infrastructure hosting for the Minecraft game server and related server data.
  • Cloudflare: website DNS, delivery, hosting and/or security services used by the website, depending on the active configuration.
  • mcstatus.io: shows the live player count of the Minecraft server on some pages. When such a page loads, your browser sends a request to api.mcstatus.io, which technically involves your IP address and browser information. No cookies are set and no account data is shared. Legal basis: legitimate interest in showing current server availability (Art. 6(1)(f) GDPR).

These providers process data under their own terms and, where applicable, contractual data-protection arrangements. Their precise legal roles and current safeguards are described in their privacy documentation and applicable service agreements.

5. Retention

  • Website and connection logs: generally retained for approximately 14 to 30 days, subject to provider settings, security incidents and backup cycles.
  • Moderation records: ban and mute records may be retained for as long as necessary to protect the server, enforce rules and identify repeat violations. Records are reviewed or deleted when no longer needed.
  • Support tickets: generally retained for up to 6 months after resolution, unless a longer period is needed for a dispute, security matter or legal obligation.
  • Feedback: deleted automatically after 6 months, or earlier if staff remove it. You can ask us to delete your feedback at any time.
  • Purchase fulfilment references: retained while needed to maintain purchased in-game benefits, resolve order issues and meet applicable record-keeping obligations.

6. International data transfers

Some providers may process personal data outside the European Economic Area, including in the United States or the United Kingdom. Where a transfer is subject to GDPR Chapter V, the responsible provider must rely on an applicable adequacy decision or another valid transfer mechanism, such as Standard Contractual Clauses, together with any supplementary measures required by the circumstances. The applicable mechanism depends on the provider, service and data flow.

7. Your rights

Subject to the conditions and exceptions in the GDPR, you may request access, rectification, erasure, restriction of processing, data portability, or object to processing based on legitimate interests. Where processing is based on consent, you may withdraw that consent at any time; withdrawal does not affect processing carried out before withdrawal.

Contact businessdevaxo@gmail.com to exercise your rights. You may also lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde), Barichgasse 40–42, 1030 Vienna, Austria.

8. Cookies and similar technologies

AXO GAMES does not intentionally use third-party advertising pixels or marketing trackers on this website. Hosting, security and site functionality may involve technically necessary cookies or local-storage elements. The separate Cookie Policy describes the technologies currently configured. This information will be updated if analytics, embedded services or additional tracking technologies are introduced.

9. Children and minors

AXO GAMES is an open gaming community and may be used by minors. Users must meet the minimum age requirements of the relevant platforms and applicable law. We do not knowingly request unnecessary personal information from children. If you believe a child has provided personal data that should not have been collected, contact us so the matter can be reviewed and the data deleted where legally appropriate.

10. Contact and privacy requests

For data-protection questions or requests, email businessdevaxo@gmail.com. For account or purchase-related requests, include the relevant Minecraft username or transaction reference where appropriate. Do not send full payment-card or bank details.