AXO GAMESLast updated: 9 November 2026
1. Operator and scope
These Terms govern access to the AXO GAMES website, Discord community and Minecraft Bedrock server network. The platform is operated by the AXO GAMES Administration Team, represented by project management (Michael Angelo), located in 6284 Ramsau im Zillertal, Austria.
These Terms apply to individuals using the network for private, recreational purposes. Mandatory consumer rights under Austrian and EU law remain unaffected. The seller and contractual party for a paid order are identified separately in the relevant checkout and order confirmation.
2. Eligibility and accounts
You must meet the minimum age requirements of Microsoft/Minecraft Bedrock, Discord, the checkout provider and applicable law. You are responsible for the security of your Xbox, Minecraft and Discord accounts. Sharing credentials, selling accounts, or impersonating players or staff is prohibited.
3. Fair play and prohibited conduct
- Cheating and exploits: unauthorized clients, hacks, macros, auto-clickers or intentional exploitation of bugs to gain an unfair advantage.
- Disruptive behaviour: harassment, threats, hate speech, targeted abuse or severe spam in-game or on Discord.
- Financial abuse: scams, fraud, bad-faith chargebacks or attempts to manipulate payments.
- Network interference: item duplication, intentional lagging or attempts to disrupt server performance.
- Malicious activity: unauthorized server advertising, malicious links or attempts to compromise accounts or systems.
Detailed gameplay guidelines are published on the Server Rules page and may be communicated in-game or through Discord. Rules may be updated for operational and safety reasons.
4. Moderation and appeals
The administration team may investigate reports and apply proportionate measures, including warnings, mutes, kicks, temporary suspensions or permanent network bans. Appeals may be submitted through the official Discord support-ticket system.
A moderation action does not automatically cancel statutory consumer rights or determine whether a paid digital product or service is refundable. The effect of a restriction on paid benefits depends on the circumstances, the applicable contract and mandatory law.
5. Digital products, checkout and seller identity
Virtual items, ranks, AXO Coins and other digital benefits are sold through the checkout provider identified during the purchase process. Before completing an order, review the seller identity, price, product description, delivery terms and applicable purchase conditions displayed at checkout.
Tebex Limited provides the checkout and payment-related infrastructure. Tebex acts as Merchant of Record for a transaction only where that role is expressly stated in the checkout and applicable agreement. The seller/contracting party is the entity identified in the checkout and order confirmation. AXO GAMES does not claim to be the Merchant of Record unless the applicable checkout arrangement expressly identifies it as such.
AXO GAMES may receive order references and delivery information needed to assign purchased benefits to the correct Minecraft account, investigate fulfilment problems and prevent fraud. Full card and bank details are handled by the payment provider, not by the AXO GAMES administration team.
6. Consumer withdrawal rights and digital delivery
Consumers may have a statutory 14-day right of withdrawal for distance contracts, subject to applicable legal exceptions and the classification of the purchased product or service. The exact withdrawal rules and process are provided by the seller and checkout terms for the relevant order.
For digital content not supplied on a tangible medium, the right of withdrawal may be lost after performance begins only where the consumer has given the prior express consent required by law to begin performance during the withdrawal period, acknowledged the resulting loss of the right, and received the required confirmation. Immediate delivery alone, or a general “all sales final” statement, does not replace these requirements.
AXO Coins and in-game benefits may qualify as digital content or form part of a digital service depending on their design and delivery. Their legal classification, withdrawal rules and conformity remedies are assessed under the applicable product terms and consumer law. Virtual currency is not automatically non-refundable in every situation.
7. Delivery problems, refunds and support
If a purchase is not delivered, is duplicated, is assigned to the wrong player account because of a system error, or does not work as described, contact AXO GAMES support with the transaction reference, purchase date, package name and relevant Minecraft gamertag. We will investigate and provide any remedy required by law and the applicable checkout terms.
Where a refund is legally due or approved, it must be processed through the correct seller or checkout channel and within the applicable legal timeframe. Follow the refund process stated by the seller and checkout provider. Do not send full payment-card or bank details through Discord or email.
For support, open a ticket in the AXO Games Discord or email businessdevaxo@gmail.com.
8. Availability and changes
We may perform maintenance, apply updates, adjust game balance or modify features to maintain and improve the network. Continuous or uninterrupted availability is not guaranteed. Temporary outages, game-mode changes or a server closure do not automatically remove statutory rights relating to paid digital content or services. Any remedy is assessed under the applicable contract and law.
9. Intellectual property
AXO GAMES branding, logo assets, original website content and custom-configured server systems are protected to the extent permitted by law. Minecraft Bedrock, official textures and Mojang/Microsoft assets remain the property of their respective rights holders. You may not copy, redistribute or commercially exploit AXO GAMES assets without permission.
10. Liability, changes and governing law
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer rights, liability for intent or gross negligence where applicable, or liability for personal injury.
We may update these Terms to reflect operational or legal changes. Material changes will be communicated where required by law. To the extent permitted by law, Austrian law governs these Terms. Consumers resident in another EU Member State retain the protection of mandatory provisions of the law of their country of residence where those provisions apply.
Legal and general contact: businessdevaxo@gmail.com.