AXO GAMESLast updated: [DATE]
1. Who is the seller?
Before publication, identify the seller shown in the actual Tebex checkout and the role AXO Games plays under its creator agreement. Do not state that AXO Games is the merchant of record unless the signed checkout arrangement confirms it.
2. Statutory consumer rights
Nothing in this policy limits mandatory rights under EU or Austrian consumer law. Consumers may have a statutory 14-day right of withdrawal for distance contracts, subject to legal exceptions and the specific nature of the product or service.
3. Digital content and immediate delivery
For digital content not supplied on a tangible medium, the right of withdrawal may be lost once performance begins only if the consumer has given prior express consent to begin performance during the withdrawal period and acknowledged the loss of the right, and the trader has provided the required confirmation. A general “all sales final” statement is not a substitute for compliant checkout consent.
4. Digital services and virtual currency
AXO Coins and in-game benefits may be digital content or part of a digital service depending on their design and delivery. The legal classification, withdrawal process and conformity remedies must be reviewed for the actual product. Do not assume all virtual currency is automatically non-refundable.
5. Problems with delivery or access
If a purchase is not delivered, is duplicated, is assigned to the wrong player account due to a system error, or does not work as described, contact support with the transaction reference and the relevant Minecraft username. We will investigate and provide any remedy required by law and the applicable checkout terms.
6. Bans and server availability
A moderation action does not automatically remove statutory consumer rights. The effect of a ban, temporary outage, game-mode closure or permanent server shutdown on paid digital products must be assessed under the contract and applicable law. Do not promise that every such event is categorically non-refundable.
7. How to contact support
Open a ticket in the AXO Games Discord or contact [LEGAL CONTACT EMAIL]. Include the transaction ID, date, purchased package and Minecraft gamertag. Do not send full payment-card details.
8. Refund processing
Where a refund is legally due or approved, it must be processed through the correct seller/checkout channel and within the applicable legal timeframe. Explain the actual process once Tebex confirms the merchant-of-record and support workflow.